Question 1

What verticals does Flexifai process?

Accepted Answer

We work with various industries, including Forex and selected gaming projects, in line with licensing and compliance standards.

Question 2

What regions does Flexifai support?

Accepted Answer

We cover Europe, LATAM, Africa, Asia, Australia, and New Zealand, with a strong local presence and tailored payment routing.

Question 3

How do you process Visa and Mastercard?

Accepted Answer

We can process them either together or separately, depending on your integration setup (e.g., one button for Visa/MC/Apple Pay and another for Visa/MC/Google Pay).

Question 4

How is pricing determined?

Accepted Answer

Our pricing is tailored based on the specific terms of each partnership, combining relevant services into a single rate where applicable.

Question 5

How are transactions settled?

Accepted Answer

We settle payments by offsetting incoming and outgoing transactions, with the option to include or exclude commissions based on your pricing agreement.

Question 6

What does "standard traffic" mean?

Accepted Answer

“Standard traffic” refers specifically to successful card deposits, excluding any alternative payment methods.

Question 7

How can we request refunds?

Accepted Answer

You can request refunds through the tech chat created during your onboarding or by emailing compliance [support@flexifai.io](mailto:support@flexifai.io). Please include the refund reason, our team will review and process it directly. No manual action is required in the admin panel.

Question 8

How does Flexifai handle chargebacks?

Accepted Answer

Chargebacks are managed in accordance with the acquirer's policy and the merchant's history. As the payment gateway, we approve transactions, but the acquirer reviews and processes any chargebacks based on their own criteria. Our team will guide you as necessary.

Question 9

What integration types do you support?

Accepted Answer

API (H2H), iFrame, Hosted Payment Page (HPP), and Gateway connections.

Question 10

What is the API key?

Accepted Answer

The API key is a secure credential used to integrate your system with Flexifai's payment gateway.

Question 11

What cashier platforms are integrated with Flexifai?

Accepted Answer

We integrate with a variety of cashier platforms across different industries, including payment service providers, fintech solutions, and payment gateways.

Question 12

What data security standards does Flexifai follow?

Accepted Answer

We comply with PCI DSS and SLA standards to ensure full protection of transaction and cardholder data.

Question 13

What are "trust parameters" for traffic?

Accepted Answer

We evaluate the reliability and quality of your traffic through internal metrics, monitored by our risk and tech teams.

Question 14

Do you support subscription-based payments?

Accepted Answer

Yes, we process recurring monthly payments for subscription models (e.g., streaming platforms like Netflix or YouTube Premium).

Frequently Asked Questions