Refund Policy

SIRELIS AI LIMITED

This Refund Policy governs refunds, reversals, and payment-related inquiries in connection with the digital services made available through the website https://flexifai.io (the "Website"), operated and maintained by SIRELIS AI LIMITED, a company incorporated under the laws of Cyprus, with its registered address at Thermopylon 23, Pissouri, 4607, Limassol, Cyprus, Company Number HE478124 (the "Company").

This Refund Policy forms an integral part of the Company's Terms of Use and must be read together with them. In the event of any inconsistency, the Terms of Use shall prevail.

1. General No-Refund Principle and Transaction Finality

All purchases and payments made through the Website relate to access to digital services, platform functionality, or other digital content delivered electronically. Once a transaction has been successfully completed and access to the relevant service, feature, or content has been granted, the transaction is final and non-refundable.

Due to the nature of digital services, refunds are not provided where the service has been delivered as described, made available for use, activated, or otherwise accessible in accordance with the applicable terms. Refunds are not offered for changes of mind, subjective dissatisfaction, unmet commercial expectations, or misunderstanding of service capabilities after access has been granted.

The Company operates as a technology platform and service provider. It does not guarantee specific outcomes, results, or business value arising from use of the services and does not assume responsibility for how users choose to use, integrate, or rely on the digital services provided.

2. Circumstances Where Refunds Are Not Available

Refunds are not issued in any of the following circumstances:

• Transactions executed in accordance with the submitted order that resulted in successful delivery, access, or activation of the digital service.
• Provision of incorrect payment details, billing information, or account data by the user.
• Granting of access to the service or content, regardless of whether the service was actively used.
• Requests based on dissatisfaction with performance, perceived usefulness, compatibility with third-party tools, or expected outcomes.
• Issues arising from external infrastructure, hosting providers, payment processors, network failures, or user-side technical limitations.
• Requests relating to exchange rates, third-party fees, taxes, or charges imposed outside the Company's control.

Once processing has commenced and the service has been made available, the transaction cannot be cancelled, reversed, or recalled.

3. Access Restrictions and Platform Safeguards

The Company may restrict, suspend, or terminate access to the Website or specific services where reasonably necessary to protect platform integrity, ensure security, prevent misuse, or enforce eligibility, verification, or usage requirements.

No refunds are issued where access is limited or withdrawn due to inaccurate, misleading, or incomplete information provided by the user, failure to complete required verification steps, breach of applicable terms, or detection of abnormal, abusive, or potentially harmful activity.

Actions taken in good faith to maintain the lawful, secure, and stable operation of the platform do not give rise to any refund entitlement.

4. Exceptional Refunds for Technical Errors

Refunds may be considered only in exceptional circumstances where a clear and demonstrable technical or operational error within the Company's systems directly resulted in an incorrect charge.

Such circumstances may include duplicate charges caused by a system malfunction or a verified cancellation request submitted before access, activation, or availability of the service, provided that the service had not yet been made available.

Refund requests must be submitted in writing and include sufficient information to enable verification, including relevant transaction references and a clear description of the alleged error. The Company reserves the right to review, approve, or reject such requests at its sole discretion.

No refund is issued where the Company is not responsible for the error giving rise to the request.

5. Irregular or Incorrect Payments

Payments that do not correspond to the parameters of the original transaction request, including underpayments, duplicate payments, delayed submissions, or use of unsupported payment methods, may be treated as irregular.

Where technically feasible and legally permissible, such amounts may be returned following internal review, subject to deduction of applicable administrative, technical, or third-party processing costs. The Company does not guarantee the recovery or return of incorrectly submitted payments.

Irregular payments are not credited toward future services or transactions.

6. Refund Processing Timeframes

Where a refund request is accepted for review, the Company will complete an initial assessment within up to seven business days from receipt of all required information.

If a refund is approved, processing is completed within up to fourteen business days thereafter. These timeframes are indicative and may be extended due to technical reconciliation, third-party systems, security checks, or other operational factors beyond the Company's reasonable control.

The Company does not guarantee processing within a specific timeframe and is not liable for delays caused by external infrastructure or dependencies. No interest, penalties, or compensation accrue in respect of any processing period.

7. Contact Information

Questions or requests for clarification regarding this Refund Policy may be submitted by email to [email protected]. Requests should include relevant transaction references, account or company details, and a brief description of the inquiry to facilitate efficient handling.